Exchange Policy

At Kitchen Sharks, we prioritize customer satisfaction. While we do not offer refunds, we do provide exchanges under the conditions outlined below.

1. Eligibility for Exchange
1.1. Items must be in their original condition, unused, and in the original packaging.
1.2. Exchanges must be requested within 7 days of receiving the product.
1.3. Items that are damaged due to misuse, improper handling, or unauthorized repairs will not be eligible for exchange.

2. How to Request an Exchange
2.1. Contact our customer service team at [email protected] to initiate an exchange request.
2.2. Provide proof of purchase and a clear description of the issue with the product.
2.3. Our team will review your request and provide further instructions for returning the item.

3. Exchange Process
3.1. Once the returned item is received and inspected, we will process the exchange within 21 business days.
3.2. If the requested replacement item is out of stock, we will offer an alternative product of equal value.
3.3. Customers are responsible for return shipping costs unless the exchange is due to a defective or incorrect item sent by Kitchen Sharks.

4. Non-Exchangeable Items
4.1. Perishable goods, personalized items, and clearance sale items are not eligible for exchange.
4.2. Products showing signs of wear and tear, modifications, or damage due to external factors will not qualify for an exchange.

5. Defective or Incorrect Items
5.1. If you receive a defective or incorrect item, please notify us within 7 days of receipt.
5.2. Kitchen Sharks will cover the return shipping costs for exchanges due to manufacturing defects or order errors.

6. Contact Us
For any questions regarding our Exchange Policy, please reach out to us at [email protected]