Shipping Policy

At KitchenSharks, we ensure that your orders are shipped quickly and securely. Below are our shipping guidelines and policies.

1. Shipping Locations
1.1. We ship from Ghana to customers within Ghana and select international destinations.
1.2. Delivery availability depends on your location. Please check at checkout if we ship to your area.

2. Processing Time
2.1. Orders are processed within 2 business days after payment confirmation.
2.2. Orders placed on weekends or public holidays will be processed on the next business day.
2.3. Custom or bulk orders may require additional processing time.

3. Shipping Methods & Delivery Time
3.1. Local Shipping (Ghana): Estimated delivery time is 3 to 5 business days.
3.2. International Shipping: Estimated delivery time is 7 to 10 business days, depending on the destination and shipping carrier.
3.3. We partner with trusted courier services for secure and timely deliveries.

4. Shipping Costs
4.1. Shipping costs are calculated at checkout based on weight, destination, and shipping method selected.
4.2. Free shipping may be available for certain locations or order values.

5. Order Tracking
5.1. Once your order is shipped, you will receive a tracking number via email or SMS.
5.2. You can track your order using the provided tracking link.

6. Delayed or Lost Shipments
6.1. While we strive to meet delivery timelines, unexpected delays may occur due to customs clearance, weather conditions, or other factors beyond our control.
6.2. If your order is significantly delayed or lost, please contact us at [email protected]

7. Damaged or Incorrect Items
7.1. If you receive a damaged or incorrect item, please notify us within 7 days of delivery.
7.2. We will arrange for a replacement or exchange as per our Exchange Policy.

8. Contact Us
For any shipping inquiries, please reach out to us at [email protected]